Privacy Policy
Effective Date: 6 August 2026
Rx Hair Lab ("Rx Hair Lab," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit https://rxhairs.com, create an account, complete an online assessment, contact us, purchase a product, or use our hair-loss consultation and treatment services.
1. Information We Collect
Depending on how you interact with Rx Hair Lab, we may collect:
Personal and Contact Information
Full name
Email address
Phone number
Billing and delivery address
Account and login information
Consultation and Health Information
To assess your suitability for personalized or prescription-based hair-loss treatment, we may collect information such as:
Age or date of birth
Hair-loss history and pattern
Scalp condition and treatment goals
Medical conditions, allergies, medications, or previous treatments
Photographs of your hair or scalp, where requested
Responses provided during an online assessment or consultation
Doctor's assessment, prescription, and treatment-related records
Please provide accurate information, as incomplete or incorrect health information may affect our ability to recommend or provide a suitable treatment.
Order and Transaction Information
We may collect details about:
Products ordered
Selected formula, size, quantity, and payment method
Order history, delivery status, returns, and refunds
Transaction references and limited payment-related information
Full card or banking details are generally processed by authorized payment providers and are not directly stored by Rx Hair Lab.
Communications
We collect information you provide when you:
Submit our contact form
Email or message us
Request customer support
Communicate with a doctor or service provider
Leave feedback, reviews, or testimonials
Website and Device Information
When you use our website, certain information may be collected automatically, including:
IP address
Browser and device type
Operating system
Pages viewed and actions performed
Referring website
Approximate location based on IP address
Cookie identifiers and website performance data
2. How We Use Your Information
We may use your information to:
Provide online hair-loss assessments and consultations
Determine whether a treatment may be appropriate for you
Allow licensed professionals to review your information
Prepare and manage personalized or compounded treatments
Process payments and fulfil orders
Arrange delivery and provide order-tracking updates
Create and manage customer accounts
Respond to inquiries and provide customer support
Send appointment, prescription, treatment, or order-related communications
Improve our products, services, website, and customer experience
Detect fraud, misuse, and security incidents
Maintain business, financial, and treatment-related records
Meet legal, regulatory, tax, and professional obligations
Send promotional messages where you have agreed to receive them
We will not use sensitive health information for unrelated advertising without your express permission.
3. Sensitive and Health Information
Information concerning your health, medication, scalp condition, photographs, or treatment history may be sensitive.
We process this information only where it is necessary to assess, recommend, prescribe, prepare, or support your treatment, or where you have provided consent. Access is limited to authorized personnel, healthcare professionals, pharmacies, laboratories, and service providers who require it for the relevant purpose.
Online information does not replace an in-person medical examination where one is clinically necessary.
4. Cookies and Similar Technologies
Rx Hair Lab and its service providers, including Shopify, may use cookies, pixels, and similar technologies to:
Keep the website and shopping cart working
Remember your preferences
Support customer login and checkout
Understand website traffic and performance
Detect errors, fraud, or security risks
Measure marketing effectiveness
Show relevant advertising, where permitted
Essential cookies are required for core website functions. You can manage non-essential cookies through any cookie controls available on our website or through your browser settings. Disabling cookies may affect features such as login, cart, and checkout.
5. When We Share Information
We do not sell your health information.
We may share relevant information with trusted third parties that help us operate our services, including:
Licensed doctors and other healthcare professionals
Compounding pharmacies or laboratories
Shopify and website-hosting providers
Payment-processing providers
Delivery and courier companies
Customer-support and communication providers
Analytics, advertising, and website-performance providers
IT, cybersecurity, accounting, legal, and professional advisers
Government authorities where disclosure is legally required
These parties may only receive information reasonably necessary to perform their services and are expected to protect it appropriately.
We may also transfer information as part of a merger, acquisition, restructuring, or sale of the business, subject to appropriate confidentiality protections.
6. Marketing Communications
With your permission, we may send information about products, treatment options, special offers, and Rx Hair Lab updates.
You can unsubscribe using the link provided in a marketing email or by contacting us at rxhairlab@gmail.com.
You may still receive essential communications relating to your account, consultation, prescription, payment, order, delivery, or customer-support request.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide the requested services
Maintain treatment, prescription, and consultation records
Complete orders and resolve disputes
Comply with medical, legal, accounting, and tax requirements
Prevent fraud and protect our legal rights
Retention periods may vary depending on the type of information and applicable requirements. When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.
8. Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, loss, misuse, or disclosure.
However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and notifying us if you suspect unauthorized access.
9. Your Privacy Rights
Subject to applicable law, you may request to:
Access the personal information we hold about you
Correct inaccurate or incomplete information
Delete information that we are not legally required to retain
Withdraw consent for consent-based processing
Opt out of promotional communications
Request information about how your data is used or shared
Close your customer account
Some requests may be limited where retaining information is necessary for medical, legal, tax, fraud-prevention, or contractual purposes.
To submit a request, email rxhairlab@gmail.com. We may need to verify your identity before completing it.
10. Children and Minors
Our online purchasing and prescription-based services are intended for individuals aged 18 or older.
We do not knowingly collect personal or health information from a minor for treatment purposes without the involvement and appropriate consent of a parent or legal guardian. If you believe a minor has provided information without authorization, please contact us.
11. International Service Providers
Some technology, hosting, payment, analytics, or support providers may process information outside Pakistan. Where this occurs, we take reasonable steps to ensure that the information is handled with appropriate privacy and security protections.
12. External Links
Our website may contain links to third-party websites or services. Rx Hair Lab does not control and is not responsible for their content, security, or privacy practices. Please review the privacy policy of any external service before providing personal information.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology, legal requirements, or data-handling practices.
The revised policy will be published on this page with an updated effective date. Material changes may also be communicated through the website, email, or another appropriate method.
14. Contact Us
For questions, corrections, complaints, or privacy-related requests, contact:
Rx Hair Lab
Email: rxhairlab@gmail.com
Website: https://rxhairs.com/
